17 FitWrite to us
E-mail is our only support channel, and a person reads every letter. We usually answer within a day or two, in English or Ukrainian. If it is about a purchase, add its date; if it is about your data, tell us which phone you use.
Subscriptions
- Pro and Pro+ are auto-renewing subscriptions, monthly or yearly. They raise the daily limits for photo recognition, voice entry, nutrition-label reading and the AI coach; Pro+ makes the coach unlimited and adds its weekly photo review; the exact numbers for each plan are shown in the app on the plans screen.
- Prices depend on your region: the App Store sets them in the currency of your Apple ID’s country, so they differ from country to country. The exact price of the monthly and the yearly subscription is shown by the App Store in the app before you confirm the purchase. Apple takes the payment — we never see your payment details.
- New subscribers can start with a free trial; the App Store shows its terms before the purchase too. Unless you cancel before the trial ends, the subscription starts and is charged automatically.
- A subscription renews itself unless you turn auto-renewal off at least 24 hours before the period ends. Manage or cancel it in Settings → your name → Subscriptions on your iPhone, not in 17 Fit. After cancelling, the plan works until the end of the period you paid for.
- New phone, or reinstalled the app? Tap Restore purchases: the subscription moves to the account on that phone.
- Refunds are handled by Apple: reportaproblem.apple.com.
- Terms of Use: Apple's standard licence.
- The rest of the app — diary, weight, plan, measurements, export — works without a subscription.
Your data
17 Fit works without a name, an e-mail or a phone number: the account is an anonymous identifier bound to your phone. What is kept on the server, why and for how long is in the privacy policy.
You can turn synchronisation off, export everything to a file, or erase the server copy at any time: Profile → Privacy and data. To delete the account entirely — together with the bond to your phone, the backup and the subscription record — write to us and we will do it.
Common questions
- I reinstalled the app — where is my diary? On the same phone it comes back by itself: the account recognises the phone. On a new phone it is a new account, so move your data as a file — Profile → Privacy and data on the old phone, then import it on the new one. A purchase moves separately, with Restore purchases.
- Synchronisation is off — am I losing anything? No. The app keeps everything on the phone; synchronisation only adds a copy on the server so that a reinstall brings your data back.
- The AI says the daily limit is used up. The limits are per day and reset at midnight, Kyiv time. A higher plan raises them.
- The AI read my photo wrong. Shoot the whole plate in daylight, one dish at a time, and correct the grams by hand afterwards — the diary trusts your numbers, not the model's.